Travel problems

Holidays are meant to be relaxing but they can soon turn stressful when things go wrong. These guides can help in the rare event that happens to you – from airline or travel operator failure to baggage problems and where to get help if you’re in difficulty.

young lady checking the flight times on the board whilst holding her passport

What to do if your airline or holiday company goes bust

Finding out that your airline or holiday company has gone bust is a shock – especially if you’re on holiday at the time. But there are plenty of laws and regulations in ...

Man with rolled sleeve taking item from backpack on another man walking in ahead in a street

How to avoid holiday scams

We all look forward to our holidays. Unfortunately, though, more and more people are being affected by holiday fraud and scams. Read our guide to help avoid being left ...

Red suitcase on airport conveyor belt at luggage reclaim

What you should do about delayed, lost or damaged luggage

The last thing you want to happen on holiday is standing the luggage carousel at the airport waiting for bags that don't appear. It's a huge inconvenience that can cost ...

4 travel money scams and watchouts: keep your holiday funds safe

Going on holiday is an exciting time for families. To make sure it stays fun, it's crucial to be aware of the tricks and traps tourists can fall foul of.

European Union passport poking out of a torn open white envelope

How to replace a lost or stolen passport

Whether you’re on holiday or back home in the UK, losing your passport can be a true traveller’s nightmare. But our guide to replacing a lost passport will help you do ...

Male wearing winter jacket and backpack looking up at departures board

Travelling without insurance

In an average year, millions of Britons go abroad without the right travel insurance – or even without any cover at all. Are you one of them?

What is ATOL protected?

ATOL stands for Air Travel Organisers' Licensing, a scheme that helps make sure consumers are covered if travel firms fall into financial difficulties.

Woman wearing sunglasses and smiling with mountains in distance

What is ABTA?

Over 60 million people travel from the UK most years for holidays or business. The vast majority enjoy smooth, trouble-free journeys. Sometimes, though, things go wrong.

Everything you need to know about embassies

Learn the difference between embassies and consulates, and why you might need them when travelling.

Woman wearing hat and backpack at airport looking a departure board at the airport

Flight delays and compensation

Most of the time, getting a flight is a hassle-free event. If you only take hand luggage, have your boarding pass saved to your phone and everything’s running to plan ...

Woman holding up mobile phone, showing a doctor on the screen

Don’t let illness spoil your perfect holiday – book an online doctor

There’s nothing worse than falling ill while away from home. Along with the worry of the cost of visiting a doctor and getting treatment, being poorly can put a real ...