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Top Easy Access Cash ISA questions

How your account works

  • Interest is calculated daily and paid annually in March.

  • There are no charges for opening an Easy Access Cash ISA or making standard transactions. There may, however, be a charge of £5 for cancelling and reissuing cheques or issuing duplicate statements.

  • For more information about how savings in the Easy Access Cash ISA are protected, please read the Deposit Information Sheet.

    This sets out details of how your money is protected with Bank of Ireland UK, who is the "deposit taker" for the Easy Access Cash ISA.

    If you make payments directly to us, we will initially pay these into an account held with NatWest. We will then transfer this money to Bank of Ireland UK. This is also what happens if we receive a transfer cheque from another ISA provider. Please note that any money you hold in other accounts with NatWest will count towards compensation limits.

    Find out more about how your money is protected when it's held in a bank or building society account by going to the FSCS website. You can also read more about compensation arrangement here on our own site.

  • A Nominated Account is a UK personal bank or building society account which you can nominate to receive withdrawal payments. If you haven't already provided us with Nominated Account details and would like to set one up, please call 0345 602 3409 and we will send you a Nominated Account request form or we can take your details over the phone. If you decide to pay into your ISA by Direct Debit, the bank or building society account you use will also be used to set up a Nominated Account.

  • You can close your account over the phone or by writing to us. Limits apply and ID may be required.

    To close your account by phone, please call 0345 602 3409.

    Alternatively, you can write to:

    Post Office Savings
    PO Box 5179
    Brighton
    BN50 9UY

    Where you ask us to repay your money, you can choose to have the funds paid either by cheque or direct to your Nominated Account, providing you have one set up. Limits apply and ID may be required.

    You can transfer your ISA in full to another ISA manager at any time. To arrange for the transfer, you will need to contact the new provider.

Deposits, withdrawals and transferring ISAs

  • If you have subscribed or indicated on your application form that you intend to subscribe this tax year, you can pay in additional amounts from a minimum of £1 to your Easy Access Cash ISA in any Post Office branch, by phone or by post.

    You can make payments into your ISA in five ways:

    • Cash (in-branch only)*
    • Cheque – make any cheques payable to yourself (eg Mrs J Smith) and write your address clearly on the back and your ISA number
    • Debit card (in branch and by phone only)
    • Direct Debit
    • Transfer from a Post Office savings account (if you hold an existing Instant Saver account, Easy Saver or Online Saver account)

    *Restrictions apply. Please see the Terms and Conditions

  • You can currently invest up to £20,000 between the different types of ISAs this tax year (that’s the period from 6 April to 5 April). 

  • Ideally, ISAs are best used for medium to long-term savings, but if you need access to your savings you can make unlimited withdrawals per tax year. The minimum withdrawal amount is £10 or the balance in your account, if it's less than £10.

    This ISA does not have flexible features. This means that, once withdrawn, your money will lose the tax advantages of ISAs and cannot be replaced within this ISA without affecting your annual ISA allowance.

    Withdrawals can be requested over the phone or in writing (limits apply and ID may be required). To make a withdrawal by phone, please call 0345 602 3409.

    Alternatively, withdrawal requests can be sent to:

    Post Office Savings
    PO Box 5179
    Brighton
    BN50 9UY

    Please include your name, address, ISA number, withdrawal amount and how you would like the payment to be made.

    Withdrawals will be paid by Direct Credit to your Nominated Account or by cheque. Please note, you cannot withdraw money over the counter in a Post Office branch. Limits apply and ID may be required.

Contact us about your Easy Access Cash ISA

If you can’t find the answer you need in our FAQs or your online account, here’s how to reach us.

By phone

Call us on: 0800 169 7500

  • Monday to Friday: 9am - 7pm
  • Saturday: 9am - 1pm
  • Closed Sundays

Complaints

If you’re not happy we’d like to know so we can do our best to put things right.

By phone

Call us on: 0800 169 7500

  • Monday to Friday: 9am - 7pm
  • Saturday: 9am - 1pm
  • Closed Sundays

By post

Write to us at: Post Office Savings
PO BOX 5179
Brighton
BN50 9UY

We aim to respond in full, with our final decision based on the evidence presented, within four weeks of receiving your complaint. If there’s a delay, we’ll explain why and when we hope to reach a decision. 

Taking complaints further

If you’re not satisfied with how we’ve handled your complaint, you can refer it to the Financial Ombudsman Service.

Contact the Financial Ombudsman Service

Please make sure you’ve been through our own complaints procedure first. You should contact the ombudsmen within six months of our final decision.

By post

Write to: Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9SR
London

By phone

Call: 0800 023 4567

or 0300 1239 123

  • Monday to Friday: 8am - 5pm
  • Saturday: 9am - 1pm
  • Closed Sunday and bank holidays

Small print

Call charges: calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.

OneFamily is a trading name of Family Assurance Friendly Society Limited (incorporated under the Friendly Societies Act 1992, Reg. No. 939F), of which Family Equity Plan Limited (Co. No. 2208249) is a subsidiary. Financial Services Register numbers 110067 and 122351 respectively. Registered in England and Wales at 16-17 West Street, Brighton, BN1 2RL, United Kingdom. Family Assurance Friendly Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Family Equity Plan Limited is authorised and regulated by the Financial Conduct Authority.

Bank of Ireland UK is a trading name of Bank of Ireland (UK) plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 512956. Registered in England and Wales (No. 07022885). Registered Office: 45 Gresham Street, London EC2V 7EH.

The above details can be checked on the Financial Services Register by visiting the Financial Conduct Authority website.

Post Office Limited is registered in England and Wales (No. 2154540). Registered Office: 100 Wood Street, London, EC2V 7ER. Post Office and the Post Office logo are registered trademarks of Post Office Limited.