For further information about the Horizon IT Scandal, please visit our corporate website

Top Fixed Rate Cash ISA questions

How this ISA works

  • Interest is calculated daily. During the fixed rate term, interest is calculated daily and paid annually on the anniversary of the account opening. After the end of the fixed rate term, the interest is paid annually in March.

    For more details, call 0800 169 7500.

  • There is no charge to set up the Fixed Rate Cash ISA. A Breakage Charge will be applied if you close or transfer the ISA within the fixed rate term. If you select a one-year term or shorter, the Breakage Charge will equal 90 days loss of interest, or if you select longer than one-year but shorter than five years, then 180 days loss of interest will be incurred. Five years or more will incur 365 days loss of interest.

    This means that if you close or transfer your Fixed Rate Cash ISA in the fixed term, the amount returned to you, or sent to your new provider, could be less than you paid in.

    There may also be a charge of £5 for cancelling and reissuing cheques or issuing duplicate statements.

  • For more information about how savings in the Fixed Rate Cash ISA are protected, please read the Deposit Information Sheet. This sets out details of how your money is protected with Bank of Ireland UK, who is the 'deposit taker' for the Fixed Rate Cash ISA.

    If you make payments directly to us, we will initially pay these into an account held with NatWest. We will then transfer this money to Bank of Ireland UK. This is also what happens if we receive a transfer cheque from another ISA provider. Please note that any money you hold in other accounts with NatWest will count towards compensation limits.

    You can find out more about how your money is protected when it's held in a bank or building society account by going to the FSCS website. Read more about compensation arrangement.

  • At the end of the fixed rate term, your savings will earn a standard variable interest rate, which is paid annually in March.

Transfers and closing accounts

  • You can transfer your Fixed Rate Cash ISA in full to either another cash ISA or another stocks and shares ISA. To arrange for the transfer, you will need to contact the new provider.

    A Breakage Charge will be applied if you transfer your account within the fixed rate term. If you select a one-year term or shorter the charge will be equal 90 days loss of interest, or if you select longer than one year but shorter than five years, then 180 days loss of interest will be incurred. Five years or more will incur 365 days loss of interest. If the interest you've earned doesn't cover this, you may get back less than you paid in.

  • To close your account please call or write to us. When you ask us to repay your money, you can choose to have the funds paid either by cheque or direct to your nominated account. 

    A Breakage Charge will be applied if you close your account within the fixed rate term. If you select a one-year term or shorter the charge will be equal 90 days loss of interest, or if you select longer than one year but shorter than five years, then 180 days loss of interest will be incurred. Five years or more will incur 365 days loss of interest. If the interest you've earned doesn't cover this, you may get back less than you paid in.

Contact us about your Fixed Rate Cash ISA

If you can’t find the answer you need in our FAQs or your online account, here’s how to reach us.

By phone

Call us on: 0800 169 7500

  • Monday to Friday: 9am - 7pm
  • Saturday: 9am - 1pm
  • Closed Sundays

Complaints

If you’re not happy we’d like to know so we can do our best to put things right.

By phone

Call us on: 0800 169 7500

  • Monday to Friday: 9am - 7pm
  • Saturday: 9am - 1pm
  • Closed Sundays

By post

Write to us at: Post Office Savings
PO BOX 5179
Brighton
BN50 9UY

We aim to respond in full, with our final decision based on the evidence presented, within four weeks of receiving your complaint. If there’s a delay, we’ll explain why and when we hope to reach a decision. 

Taking complaints further

If you’re not satisfied with how we’ve handled your complaint, you can refer it to the Financial Ombudsman Service.

Contact the Financial Ombudsman Service

Please make sure you’ve been through our own complaints procedure first. You should contact the ombudsmen within six months of our final decision.

By post

Write to: Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9SR
London

By phone

Call: 0800 023 4567

or 0300 1239 123

  • Monday to Friday: 8am - 5pm
  • Saturday: 9am - 1pm
  • Closed Sunday and bank holidays

Small print

Call charges: calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.

OneFamily is a trading name of Family Assurance Friendly Society Limited (incorporated under the Friendly Societies Act 1992, Reg. No. 939F), of which Family Equity Plan Limited (Co. No. 2208249) is a subsidiary. Financial Services Register numbers 110067 and 122351 respectively. Registered in England and Wales at 16-17 West Street, Brighton, BN1 2RL, United Kingdom. Family Assurance Friendly Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Family Equity Plan Limited is authorised and regulated by the Financial Conduct Authority.

Bank of Ireland UK is a trading name of Bank of Ireland (UK) plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 512956. Registered in England and Wales (No. 07022885). Registered Office: 45 Gresham Street, London EC2V 7EH.

The above details can be checked on the Financial Services Register by visiting the Financial Conduct Authority website.

Post Office Limited is registered in England and Wales (No. 2154540). Registered Office: 100 Wood Street, London, EC2V 7ER. Post Office and the Post Office logo are registered trademarks of Post Office Limited.