Logging into your account
Getting started
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To log in, visit the Post Office Savings page and click "Login" link at the top of the page. From the drop-down list select "Savings". Then:
- Enter your user ID
- Enter your date of birth in the format requested
- When prompted, enter the requested digits of your six-digit security number
- Click the "Submit" button and you will be logged in
Logging in for the first time
The first time you log in you’ll see our guide to using our telephone and internet service. Please read it and, if you accept it, click on the "Agree" button at the bottom of the screen. Please do not close the page at this stage without selecting one of the options.
You can now change your six-digit security number to something more memorable by clicking on "Welcome (your name)" in the top right-hand corner of the site, then selecting "Security" from the menu and following the instructions.
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Yes, you can change your six-digit security number to something more memorable. To do this:
- Log in to the online banking service
- Under "Welcome (your name)" select "Security" from the menu
- Follow the on-screen instructions
When choosing your PIN please make it memorable to you but do not make it easy to guess, ie do not use your date of birth, the same numbers, eg 111111 or a sequence of numbers, eg 123456.
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You have three chances to enter your six-digit security number. If you enter the number incorrectly three times, you’ll need to call our Customer Service Centre on 0345 602 3409 and we’ll post you a new security number.
Login issues
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Please call us on 0345 602 3409. We’ll reissue you with your user ID and/or six-digit security number. We’ll do this by post to the address registered with us. Your user ID and/or new six-digit security number will arrive separately within five working days.
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Call us on 0345 602 3409. We’ll reissue you with your user ID and/or six-digit security number. We’ll do this by post to the address registered with us. Your user ID and/or new six-digit security number will arrive separately within five working days.
Managing your account
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Yes. noting the below:
- Your new linked account must be a UK Bank or Building Society current account in your name
- Once changed there is a minimum of one full business day, before the account details can be used for withdrawals
Once your Post Office online bond is open, log in to our online banking service:
- On the account summary page, select “Options” for the Post Office savings account you wish to amend
- Select “Link Account”
- Follow the on-screen instructions
If you are unsure which account number or sort code to use, please contact your bank or building society.
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To help you manage your savings you can add a nickname to your account, for example, "money for wedding".
To do this:
- On your main account page select the menu option next to the account you wish to re-name
- Select "Re-name account" from the menu
- Follow the on-screen instructions
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You can update your email address, phone numbers and postal address using our online banking service. To do so:
- Log in to our online banking service
- Under "Welcome (your name)" select "Contact details" from the menu
- Follow the on-screen instructions
We can update your home address, email address and phone number instantly. For your security, changes to your personal details will result in a one full business day freeze on transactions.
If you wish to change your name, please write to us with your new details, providing evidence (such as a copy of your marriage certificate) here:
Post Office Savings
PO Box 87
Armagh
BT61 0BNPlease note if you did not provide a copy of your signature during the account opening process you’ll need to complete a Signature Mandate at the same time. Just follow the on-screen instructions to do this.
Closing your account
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Online Bonds are designed to be held for the full term and can only be closed in exceptional circumstances. If you need to close your bond early, please write to us confirming why you need to close your bond. We’ll then confirm our decision, the next steps and any breakage fee that may be applicable.
Please print off your online statements before your Bond is closed.
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If you’re facing a bereavement, we’re here to support you. Please let us know as soon as possible in one of two ways:
- Complete our online form on the Bank of Ireland UK website. As the provider of our savings products, they will help with your request
- Call our team on 0800 169 7500 (available Mondays to Fridays from 9am – 7pm and Saturdays from 9am - 1pm (closed Sundays)
We’ll use the information you have provided for identification purposes only in dealing with you in your role as the deceased customer’s Executor/Administrator or Nominated Next of Kin. Please read our privacy notice for full details on the types of personal information we collect, how we use it and who we may share it with.
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Any customers (or their representatives) who wish to reclaim their balance can do so in one of the following ways:
- Fill out the reclaim form and send it to Post Office Savings, PO Box 87, Armagh, BT61 0BN, or
- Call us on 0800 169 7500 to see if we can return your balance over the phone. For security and protection, we can only do this if certain criteria are met which we’ll confirm when we speak to you. If you held a joint account, please make sure both account holders are present
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Online Bonds are designed to be held for the full term and can only be closed in exceptional circumstances. If you need to close your bond early, please write to us confirming why you need to close your bond. We’ll then confirm our decision, the next steps and any breakage fee that may be applicable.
Please print off your online statements before your Bond is closed
-
If you’re facing a bereavement, we’re here to support you. Please let us know as soon as possible in one of two ways:
- Complete our online form on the Bank of Ireland UK website. As the provider of our savings products, they will help with your request
- Call our team on 0800 169 7500 (available Mondays to Fridays from 9am – 7pm and Saturdays from 9am - 1pm (closed Sundays and bank holidays)
We’ll use the information you have provided for identification purposes only in dealing with you in your role as the deceased customer’s Executor/Administrator or Nominated Next of Kin. Please read our privacy notice for full details on the types of personal information we collect, how we use it and who we may share it with.
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Any customers (or their representatives) who wish to reclaim their balance can do so in one of the following ways:
- Fill out the reclaim form and send it to Post Office Savings, PO Box 87, Armagh, BT61 OBN, or
- Call us on 0800 169 7500 to see if we can return your balance over the phone. For security and protection, we can only do this if certain criteria are met which we’ll confirm when we speak to you. If you held a joint account, please make sure both account holders are present