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  3. Letters and Parcels

Help and support Parcels and letters

You’ll find answers to common questions here about postage bought in branch and online. Find out how to pick up or drop off a parcel, arrange delivery or return an item.

Select your provider

Royal Mail

Please select where you bought your postage so we can best support you

For postage bought at a Post Office branch

Please visit the Royal Mail branch support page: Royal Mail branch help

For postage bought from Royal Mail directly

Please visit the Royal Mail customer support page: Royal Mail customer help

For postage bought from Post Office Parcels Online

eg reference POL115xxxxxxx

Please visit our Parcels Online support page: Parcels Online Help

Parcelforce Worldwide

Please select where you bought your postage so we can best support you

For postage bought at a Post Office branch

Visit the Parcelforce Worldwide branch support page: Parcelforce Worldwide branch help

For postage bought from Parcelforce Worldwide directly

Please visit their customer support page: Parcelforce Worldwide help

DHL

Get help with collecting an item sent via DHL

For items sent with DHL

Visit the DHL customer support page: DHL help

DPD

Please select where you bought your postage so we can best support you

For postage bought at a Post Office branch

Please visit the DPD branch support page: DPD branch help

For postage bought from DPD directly

eg with a reference beginning 115

Please visit the DPD customer support page: DPD help

For postage bought from Post Office Parcels Online

eg reference POL115xxxxxxx

Please visit our Parcels Online support page: Parcels Online Help

Evri

Please select where you bought your postage so we can best support you

For postage bought at a Post Office branch

Please visit the Evri branch support page: Evri branch help

For postage bought from Evri directly

eg with a 16-character reference

Please visit the Evri customer support page: Evri help

For postage bought from Post Office Parcels Online

eg reference POLxxxxxxx

Please visit our Parcels Online support page: Parcels Online Help

Need help with Drop & Go?

Please visit the separate support page for our fast-drop mails service.

Drop & Go help and support

Contact Post Office

If you have a question, feedback or a complaint about our services, here’s how to get in touch with us.

Contact the Post Office support team for anything relating to:

  • Customer service in our branches 
  • Branch opening hours and queues 
  • Our mails Drop & Go service

Send us a message

Please complete our enquiries form to tell us what you’d like to know or share feedback on our services.

Contact Post Office

Make a complaint

If you’re not happy let us know and we’ll do our best to put things right.

Make a complaint