What's changing and why?
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Our original travel app was built on a platform that’s no longer able to scale to support the volume of users we experience.
By building a new app, we can also keep up to date with the mobile technology our customers use, which the older platform can’t do.
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The new-look travel app offers improved performance across all devices, and a platform we can grow and improve continuously in the future. That means an experience that keeps getting better for its users.
This update also makes sure our app remains current with mobile technologies and what they make possible.
Updating to the new app
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The old app will be switched off on 27 March 2024, so won’t work after this date.
Our improved travel app is available now. It supports any device running on iOS 13 or Android 8 operating systems and above.
If you have an older operating system, here’s what to do:
- Check if you can update to a newer version of your operating system in your phone’s settings
- If you can’t, you can still access your Travel Money Card via our website.
You can use the Travel Money Card website to:
- View your balance
- Top up your card
- Move money between currencies
- View transactions
- Activate a new card
These functions aren’t available on the website at the moment:
- View your PIN
- Freeze your card
- Find your nearest ATM
- Find your nearest Post Office branch
- Add card to Apple Pay
- Authorise online transactions
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If you have the previous version of the travel app installed and update to the new version, your login details will remain the same.
However, for security, you’ll need to reverify the email address you signed up with. You’ll also need to set up a new passcode and/or biometric login, which will involve confirming some personal details.
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If you’ve already bought a Travel Money Card through the previous app or in a branch, you can link it to the new app and keep using it. Currencies you’ve loaded using the app will still be available in the new one.
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We’re migrating users of the existing travel app first. If you’re one of them and your device has auto updates turned on, the new travel app should install to it automatically. If you’re a new user and have an iOS device, you can download our app from the App Store now. It will be available to download in app stores for Android devices once we’ve finished migrating existing users.
Getting started
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If you haven't downloaded the app yet, you can get it from the Apple Store or Google Play. Once you have it, follow the on-screen instructions to create your app account. They'll also include how to link your card.
If you need to link your card at a later date you can do this from the app home page. Or tap the 'Cards' tab at the bottom of the screen then 'Link a card' and follow the on-screen instructions.
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You can do lots with the travel app.
It makes buying, topping up and managing Travel Money Cards with up to 22 currencies a breeze. Buying and accessing Travel Insurance on the move effortless. And it puts holiday extras like airport hotels, lounge access and more at your fingertips. All with an improved user experience.
For more information, visit our travel app page.
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Before leaving the UK, make sure you've activated your Travel Money Card. You can do this in your app by following the on-screen instructions.
Travel Money Card in your app
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The easiest way to track your Travel Money Card balance is within the app; this shows clearly what your remaining balance is in each currency for each card you have linked to your app. We don't recommend using ATMs to check your balance as they will provide a GBP figure using a different exchange rate.
Remember, your balance is held in each currency so is not affected by exchange rates unless you change it to other currencies. Download the Post Office travel app from the App Store or Google Play.
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Yes. You can use your card to make contactless, Apple Pay and Google Pay™ payments.
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Yes, you can add your Travel Money Cards to your Apple Pay account in the new app just as you could in the previous version.
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Sorry, the travel app doesn’t support Google Wallet just yet. We’re working on it.
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Follow the in-app instructions, continue to payment and tap on the 'change payment method' to change your card details. These will be saved for future use. If you need to change these card details in the future, follow the same instructions when topping up to change your details again.
You can use both credit and debit card. Please be aware that some credit card providers will charge for a foreign currency purchase.
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To get your PIN open the card you wish to receive the PIN for. Tap on manage and follow instructions within 'View your PIN'. Alternatively, you can call our automated line on +44 (0)20 7937 0280 and select option 1.
You can only change your PIN at UK ATMs that accept Mastercard and offer the PIN change facility, just as with debit or credit cards.
Other app questions
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The new travel app continues to support biometric login. If you use an iOS device, you can use Touch ID and Face ID to access it. On Android devices, you can log in using fingerprint authentication.
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Location data will be used when the ATM and branch finder features are added later.
You’re free to decline location permissions, or withdraw these at any time, without restricting the use of any features in the launch version of the app.
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There are no plans for Welsh language to be added to the app currently.
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Please let us know using our general enquiries form.
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Not right now, sorry. The travel app is only available on smartphone devices currently, not tablets.
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We’ve removed the ATM finder feature from the new app for its initial launch. We want to make sure it provides the right experience before it goes live.
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The branch finder feature has been removed from the initial launch version of the new app. We want to make sure it provides the right experience before it goes live.
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We've removed the currency converter finder feature from the new app for its initial launch. We want to make sure it provides the right experience before it goes live.
New Travel Money Cards
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You can get hold on a Travel Money Card in three ways. Each is very simple.
- In our travel app: order and store up to three Travel Money Cards in the Post Office travel app. Delivery will take 2-3 days
- Online: follow our application process to order your card online. Your card will take 2-3 days to be delivered. Once it arrives you can link it to our travel app to manage on the go
- In branch: simply find a nearby Post Office branch and pop in to get your Travel Money Card there. Please remember to take a valid passport, UK driving licence or a valid EEA card to obtain your card, and you can take it away the same day
Please note, you must be a UK resident over the age of 18 to obtain a Travel Monday Card.
Whichever way you choose to order your card, don't forget to activate it once it arrives. Full details of how to activate your card will be provided in your welcome letter, to which your card will be attached if it’s been sent in the post.
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Whether you order your card in the app or on our website, it will be delivered to your home address in two to three working days.
If you need a card in a shorter time, please check with your local Post Office branch. Exchange rates vary between online and branch.
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No. We’ll carry out an electronic address verification check based on the information you provide. This will be stored but won't affect any credit rating.
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If you apply for a Travel Money Card online and your application is declined, please visit a Post Office branch to apply. If we can't verify your details in branch, you'll be issued with a zero balance card and we'll need to manually verify your identity before you can load it. An email will be sent to you within 24 hours explaining the next steps.
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You have to be 18 or over to buy a Travel Money Card.
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Use of the card is prohibited for all UK gambling transactions, any online gambling, including sports betting, online casinos and lotteries, and international money transfers. The card should not be used in transactions which cannot be authorised immediately, such as on-board cruise ships or aeroplanes.
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If you need aa card urgently please check with your local Post Office branch. Exchange rates vary between online and branch.
Getting started
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When you log into your online account, you'll see a 'Register my card' option. Complete the required information and your card will be registered. If you need any assistance please call us using the number on the back of your card, +44 (0) 20 7937 0280.
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You'll need to contact us using the number on the back of your card, +44 (0) 20 7937 0280. Your personal details can't be changed via the mobile app or website.
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You can have up to three active cards. All three can be viewed in the app or your online account.
Using and managing your card
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Your card is accepted at 2.1. million ATMs and in 36 million retail outlets around the world – wherever you see the Mastercard logo.
Please remember if you use the card in a currency other than the 22, we offer you will be charged a 3% cross boarder fee.
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For security, your Travel Money Card isn't linked to your bank account. Instead, you can top-up with a credit or debit card. Please be aware that some credit card providers charge for foreign currency purchases.
There are a few ways you can top up your card – either in branch, online or in our travel app.
- In the app, just click ‘Cards’ in the navigation bar at the bottom. This will take you to your Travel Money Card summary page, where you can see all the cards you’ve linked.
- Tap ‘View card activity’ on the card you want to top up. This will take you to a screen for that specific card, showing all currencies you have loaded onto it.
- To quickly top up a currency that’s already loaded, click the plus (+) sign next to the currency and enter the amount you wish to top up (minimum amount £50).
- You can also select the plus (+) sign by ‘Top up’ and choose an amount to top up with before selecting which of the 22 currencies to apply the top-up to.
- Tap ‘Continue’ to see your order summary, where you can amend your order if needed or continue to payment.
- If it’s your first top up, you’ll need to enter your payment card details on the next screen (‘Payment card’).
And, if you find yourself stuck abroad and your funds are low, you can ask friends or family to top up on your behalf in any UK Post Office branch. All they need is your card number.
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Yes you can. You can use any ATM that accepts Mastercard. Fees will apply for every case withdrawal and these fees are detailed online and in your welcome letter.
Please be aware some ATMs may charge you and this should always be displayed on the ATM screen. These charges will be in addition to the fees that we charge.
We always recommend you withdraw cash in the local currency and don’t choose to pay in sterling or accept an ATMs currency conversion.
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Yes, you’ll see a summary of your last 20 transactions displayed on the Cards page. To see more than the 20 shown, press the ‘View all’ button at the bottom of the screen to show all previous transactions.
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Your card will be renewed automatically if you've used it in the last 18 months.
If your Travel Money Card is due to expire in 55 days or more, you can enable an automatic renewal by:
- Shopping using your remaining balance
- Topping up any currency on your card with a minimum of £10
If you're already within 55 days of your card expiry, call us on +44 (0)20 7937 0280 to tell us you'd like to order a new card.
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If you'd like to delete your Post Office travel account, please call our customer support team on +44 (0)20 7937 0280. They are available 24/7.
Loading and moving currencies
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The Post Office Travel Money Card can be loaded with up to 22 currencies at any one time. Top up with one or a few, if that’s all you need, or with all currencies at the same time.
You can top up funds in each currency’s wallet, or transfer funds between the different wallets, in your app or online.
We recommend topping up with the currency of the country you're travelling to, rather than in pounds sterling (GBP).
The currencies available are:
EUR – euro
USD – US dollar
AUD – Australian dollar
AED - UAE dirham
CAD – Canadian dollar
CHF – Swiss franc
CNY – Chinese yuan
CZK – Czech koruna
DKK – Danish krone
GBP – pound sterling
HKD – Hong Kong dollar
HUF – Hungarian forint
JPY – Japanese yen
NOK – Norwegian krone
NZD – New Zealand dollar
PLN – Polish zloty
SAR – Saudi riyal
SEK – Swedish Krona
SGD – Singapore dollar
THB – Thai baht
TRY – Turkish lira
ZAR – South African rand -
We recommend you load the currency of the country you’re travelling to. If we don’t offer that currency we recommend you load pounds Sterling onto your card instead.
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Yes, you can. Our multi-currency card allows you to load any of the 22 currencies we offer. If you load your card with pounds sterling (GBP), a load commission fee of 1.5% will apply. The minimum fee is £3 and the maximum is £50.
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No, you don’t have to move money. If you have money in one currency and spend in a different currency we’ll automatically move this for you to authorise a transaction. Or, if you wish, you can move the funds using the "Swap" icon in your app. You can do the same when managing your account online via the "wallet to wallet transfer" icon.
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There's a minimum amount of £10 and a maximum of £5,000 per top up. The maximum balance per card is £10,000 at any time. The maximum annual balance is £30,000.
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If you load your card with pounds sterling (GBP), a load commission fee of 1.5% will apply. The minimum fee is £3 and the maximum is £50. We recommend topping up in the currency you'll be using while abroad.
Spending on your card
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We recommend that you always pay in the local currency and not sterling. This will prevent high fees and very poor exchange rates being applied at an ATM or retailer. This is known as Dynamic Currency Conversion (DCC). For more information on DCC, please visit our article on how to avoid dynamic currency conversion.
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We have to authorise your card immediately, which means a small number of locations may not be able to accept it. This includes some road toll booths and on board cruise ships or aeroplanes. Please check the Travel Money Card terms and conditions for further information. You'll find them on our Travel Money Card web page.
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We recommend not using your card to pay deposits on car hire or to check into hotels that need a deposit. Both could lead to funds being held by the retailer, which would prevent you from using them.
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If you experience any issues with your Travel Money Card please call us using the number on the back of your card, +44 (0) 20 7937 0280.
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You'll need to clear your balance as soon as possible. You can contact us on +44 (0) 20 7937 0208 to make the payment over the telephone. Or you can top up within your app, online, or at any Post Office branch.
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If you spot suspicious transactions on your card that you haven't made, please contact us immediately. Call the number on the back of your card, +44 (0) 20 7937 0280. We can then inform you of the refunding procces for any unauthorised transactions.
Travel insurance in the app
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Yes, you can buy Post Office Travel Insurance in the travel app. Click on the 'Insurance' icon in the nvaigation bar and follow the quote journey.
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Yes, if you already have a Post Office Travel Insurance policy you can link it to your app. You can see the policy and all documentation associated with your policy.
To link, just tap the 'insurance' icon and follow the on-screen instructions.
If you have multiple policies, you can link and view them all in your app.
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Sorry, the app doesn't support in-app claims right now. You call our travel insurance support team from the app by following the instructions. Tap on the policy you wish to discuss to access assistance and documents.
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There are more answers to common questions on our travel insurance help and support page. You may find the answer you need there.
Getting a refund
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Refund claims made on Travel Money Card purchases are all done electronically. Just call the number printed on the back of your card, +44 (0) 20 7937 0280. We’ll take you through it. You’ll need to confirm your trip’s been cancelled and your bank details so we can process your refund. Payments can take between 3 and 5 working days to process.
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When speaking to our team about a refund you'll need evidence of any holiday cancellation. Please also have your bank account number and sort code to hand. Payments can take between 3 and 5 working days.
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Refund requests must be made within 28 days of buying your Travel Money Card. If you’ve missed that window but still want to change currency back to sterling, we offer commission-free currency buybacks on leftover notes if you bring your original Post Office receipt.
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Refunds are usually processed within 3-5 working days. This may take longer during widespread disruptions.
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Refunds are available on all purchases of foreign currency from Post Office Ltd (“Post Office”) whether online or in branch. Visit our refund guarantee page for more information.
Leftover balances
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You have 4 options available to you:
- Leave the money on your card for your next holiday
- Visit any Post Office branch and withdraw the balance over the counter in sterling. There's a daily withdrawal limit of £300 per day (cash withdrawal fees and limits apply)
- Spend your money in the UK as normal. We'll move the money to sterling every time you pay for something. Anything you don’t spend stays in the currency you have on the card. No fees apply, we just use the day’s exchange rate
- Call us to ask for a refund on +44 (0) 20 7937 0280
Please note: you'll get a better exchange rate by spending on your card or withdrawing cash from a Post Office branch.
Travel Money Card issues
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If you think you've misplaced your card and want peace of mind, you can freeze it using your app to prevent further spending. To freeze the lost card, simply open the card you wish to freeze, tap ‘manage’ and toggle the ‘Freeze your card’ button. To unfreeze, simply tap the toggle again.
If your card has been stolen or lost, please give us a call immediately on +44 (0) 20 7937 0280. We’re here 24 hours a day. We’ll cancel your card and work out the best way to replace it. A fee may be charged if we need to courier a replacement card to you overseas.
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If you experience any issues with your Travel Money Card please call us using the number on the back of your card, +44 (0) 20 7937 0280. Our team's available 24/7.
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Please get in touch with our app support team using the number on the back of your card, +44 (0) 20 7937 0280. The team's available to help 24/7.
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We display our rates upfront so you'll know what you're paying before you confirm. To offer you better rates, we offer tiered pricing. This means the more you load the better your rate will be.
Travel app issues
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If there are any issues with the app while you're traveling, you'll be able to manage your card via your online account, including checking your balance and topping up. Log in or register for an online account.
If you need to discuss any other issues please contact our support team on +44 (0) 20 7937 0280. The team is available to help 24/7.
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Verification emails should arrive within 2 minutes of being requested. If the email does not arrive you can ask for another to be sent from the app. Only the newer email will be valid. Please make sure you check your spam/junk folders for our emails.
For further assistance please call us on +44 (0) 20 7937 0280
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If you experienced any issues with activating your Travel Money Card please call us using the number on the back of your card, +44 (0) 20 7937 0208. Our team will be happy to help you activate your card.
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If you're experiencing any issues with your app, please get in touch with our travel app support team using the number on the back of your card, +44 (0) 20 7937 0280.
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You can provide feedback and rate our travel app in the App Store or Google Play. You can also provide feedback to our app support team by calling us using the number on the back of your card.