We offer a range of postal services to send, collect and return items, including regular sender services.
We provide a range essential financial services, from savings, borrowing to money transfers.
Plan your getaway with travel essentials including travel money, insurance and handy travel extras.
Protect what’s most important to you from your mobile phone to the future of your family.
Apply for passports, licences and permits, get documents certified, your identity verified.
We offer a range of other useful products and services.
For further information about the Horizon IT Scandal, please visit our corporate website
Manage your travel insurance policy online with ease. Get answers to common questions about our cover. And find out who to contact for emergency medical assistance, to make a claim, or for other types of enquiry.
Important on this page:
Also on this page:
The easiest way to make a claim on your Post Office Travel Insurance policy is online. Or, if you prefer to talk to one of our team, you can make a claim by phone
Our how to make a claim page walks you through the steps for both routes.
All Post Office Travel Insurance include a level of cover for disruption resulting from Covid-19 in some circumstances. You can also add our trip disruption option, which provides additional cover for others set out in the policy wording.
For more information, visit our page on travel insurance covid-19 cover.
Call our emergency medical assistance line 0208 865 3074 any time, 24/7. If you’re calling from outside the UK, dial 44 first and leave out the first zero
When you buy an annual multi-trip policy, it can be renewed automatically or manually. Or, if you prefer it doesn’t renew, you can turn off the auto-renewal. Whatever your choice, we’ll write to you around 28 days before the date your current policy is due to end. We’ll detail any changes we’ll make should you wish to renew the policy. And we’ll give you a quote for the next year’s cover.
Automatic renewal: if you buy an annual multi-trip policy, it will be set to renew automatically at the end of its term to keep you covered. If you prefer to opt out of this, you can do so then or any time during the policy. You can also turn auto renewal on later. Just call our contact centre. If you’ve declared medical conditions for anyone listed on the policy, it can’t be set to auto renew.
Manual renewal: If you’ve opted out of auto renewal, it’s easy to set this up later or renew manually. You can do this in your online account. Or just call our contact centre. If you miss the renewal date, you can still take out a new policy later. You’ll need to start a new quote, as the renewal quote is only valid until your current policy’s expiry date. This may also mean a gap in your cover until the new policy starts.
Turning off auto-renewal: If your existing policy is set to auto renew but you change your mind later, you can turn it off any time during the policy term. Again, just do this in your online account or call our contact centre. If you’re within the last 8 days of your policy, you’ll need to call our contact centre to do so. The later you do this the higher the chance a renewal payment will be taken by the bank. If this happens before your renewal cancellation is processed, we’ll make sure your payment is refunded.
If you bought a Post Office Travel Insurance policy with our premier level of cover, it includes Flight Delay Assistance. You should have received an email from us with details of how to register for this service. If you can’t find the email, arranged your policy in a Post Office branch or don't have an email address, all the information you need will be in your policy confirmation pack. You can register your flights using our self-service centre. Log into your account
Check for any travel alerts or disruptions that might affect your travel plans, insurance and other travel services, and what to do if they do.
View and manage your Travel Insurance policy online.
Access your account from your computer, smartphone or tablet.
If it’s a medical emergency, please call us immediately
Call: 0208 865 3074
Replace the first zero with 44 if calling from abroad
For non-emergency claims, here’s how to get in touch
Submit your claim or retrieve an existing claim online Claim here
Call us on (1): 0333 333 9702
If you have the gadget cover add-on and need claim against it, please contact our partner Taurus Insurance Services Limited directly
Read the claims guide and complete a claim form
Make a claim online
Call Taurus on (1): +44 (0) 330 020 0024
Contact Tauris at: postoffice.tiga@taurus.gi
If you need to make a claim on the gadget add-on you can contact that team directly
Monday to Friday: 8.30am – 6.30pm
Saturday: 9am – 5.30pm
Complete and send our travel insurance online enquiry form
travelinsurancefeedb@postoffice.co.uk
Call us on (1): 0330 123 3690
If you’re not happy we’d like to know so we can do our best to put things right.
To complain about a claim or the assistance you received while travelling
Write to: Quality Department Collinson Insurance Services Limited Sussex House Perrymount Road Haywards Heath RH16 1DN
To send a complaint about making a claim on these policies
Write to: gadget.complaints@taurus.gi
Write to: Taurus Insurance Services Ltd. Customer Relations Officer Taurus Insurance Services Limited Suite 2209-2217 Eurotowers Europort Road Gibraltar
Please quote the claim number in all correspondence.
For complaints about sales literature, policy information, how your policy was sold to you on the phone or online, or the Medical Screening Service process.
Call us on (1): 0330 123 1382
Write to us at: travelinsurancefeedback@postoffice.co.uk
Write to us at: Post Office Travel Insurance 67 Hope Street Glasgow G2 3AE
Please head any written correspondence 'COMPLAINT' and include copies of supporting material.
If you’re not satisfied with how we’ve handled your complaint, you can refer it to the Financial Ombudsman Service.
Please make sure you’ve been through our own complaints procedure first. You should contact the ombudsmen within six months of our final decision.
Write to: Financial Ombudsman Service Exchange Tower Harbour Exchange Square E14 9SR London
Call (1): 0800 023 4567
or 0300 1239123
Write to: complaint.info@financial-ombudsman.org.uk
Visit the Financial Ombudsman Service site:
(1) Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.