MoneyGram have identified a cybersecurity issue. They are working hard to fix it and get everything back to normal. For now, you can't use MoneyGram services online or in branch, including online support. Sorry for the inconvenience
How to send money
-
Head to your nearest participating branch
Pop into the nearest Post Office branch that offers MoneyGram with one of these forms of ID: passport, valid UK driving licence, national identity card, government-issued ID
-
Fill in the send form
Grab a ‘send form’, complete it and hand it in at the counter. You can include a message to your recipient if you like. You’ll also get your MoneyGram Plus card for discounts on future transactions
-
Make your transfer
Pay by credit or debit card, or by cash. You can include the transfer fee in the total amount you pay or pay it separately; whatever works for you
-
Let your recipient know
Contact your recipient and give them the reference number. They’ll need this to pick up their transfer. They can then collect their money within minutes.
IMPORTANT: If you’re sending £800 or more, you must upload an image of the ID used for the transaction to id.moneygram.com. You’ll only need to do this once for each ID you use.
How to receive money
-
Get your reference number
Your sender will have given you a reference number. You’ll need this to pick your money up
-
Head over to your nearest participating branch
Find the nearest branch that offers MoneyGram and head over with some ID – a passport, valid UK driving licence, national identity card or government-issued ID
-
Collect your money
You’ll need to fill in a quick ‘receive form’, and then you can complete the transfer
IMPORTANT: If you’re receiving £800 or more, you must upload an image of the ID used for the transaction to id.moneygram.com. You’ll only need to do this once.