For further information about the Horizon IT Scandal, please visit our corporate website
From 4 September 2023 you’ll no longer be able to buy National Express tickets in Post Office branches.
After that date, you can still buy tickets from:
Until the change, you can buy National Express tickets as normal in Post Office branches that offer the service.
You can store one large suitcase or rucksack in the hold, which measure no more than 75cm x50cm x32cm and weigh no more than 20 kg.
Subject to availability and instead of one large suitcase, you can carry two medium suitcases, each measuring no more than 70cm x 45cm x 30cm and weighing no more than 20kg, free of charge.
The full luggage policy can be found here.
If you miss your coach and want to travel on a later service, you’ll need to buy a new ticket. You can only use your ticket for the journey you booked.
You can change your journey details before you travel by calling National Express on 08717 818178* (0044 8717 818178 from overseas). Lines are open 24 hours a day, 7 days a week.
You’ll have to pay an amendment fee so please have your credit or debit card details to hand. Please note that you’ll have to pay the extra if your new journey costs more than the original one you booked.
*Calls cost 13p per minute plus your phone company’s access charge.
If you no longer want to use your ticket, you’ll need to go back to where you bought it. We suggest you call National Express on 08717 818178* (0044 8717 818178 from overseas) for more details.
*Calls cost 13p per minute plus your phone company’s access charge.
No, National Express won’t give refunds on part-used tickets. To get a refund, you need to have cancelled your entire ticket at least 72 hours before your outward journey.
If you have a question, feedback or a complaint about our services, here’s how to get in touch with us.
Please complete our enquiries form to tell us what you’d like to know or share feedback on our services.
If you’re not happy let us know and we’ll do our best to put things right.