Help with bereavement

Identification

If you are the Next of Kin or Personal Representative of the deceased’s Estate, we'll need proof of identity from you. This is so that we know who we're writing to and that you're entitled to account details. If you have an account with us, we'll only need your account number.

Proof of identity

• Valid passport
• EU National Identity Card (photographic)
• Valid UK photo card Full/Provisional Driving Licence
• Electoral ID Card (NI only)
• Translink Smart and Senior Smart cards for customers over 60 (NI only)

Proof of address

• Utility bill, other than a mobile phone bill, dated within the last 6 months
• Bank/Building Society/Credit Union/Credit Card/Post Office Accounts statement dated within the last 6 months
• Local Authority correspondence
• Valid UK photo card Full/Provisional Driving Licence (may only be used for either proof of identity or proof of address, not both)

Proof of death

We'll need a certified copy of the Death Certificate, a certified extract of the Will (if available) naming the Executors and we may need a copy of the Grant of Probate. If there's no valid Will or Executors have not been named in the Will, we'll need a certified copy of the Letters of Administration.

Certification

We don’t need you to send us your original documents. Certified copies of your original documents can be obtained from one of the following*:

• Bank or Building Society official
• FCA registered broker/introducer
• Justice of the Peace or Commissioner of Oaths / Notary Public
• Accountant, Solicitor or Barrister

You might be charged a fee depending on who you ask to certify your documents.

*There may be circumstances where we request additional documentation.

Checklist

Here are some checklists for what we need from you:

Releasing funds to pay the Funeral Director

• A certified copy of the Death Certificate
• Proof of the Executor, Administrator or Next of Kin’s identity (where required)
• The Funeral Director’s invoice
• Our ‘Payment Authorisation’ form signed by the Executor(s), Administrator(s) or Next of Kin

Releasing funds for other expenses relating to the funeral

You can also pay for other funeral expenses like, refreshments, flowers or memorial cards, from the account of the person who has died.

We need the following documents from the Executor(s) or Next of Kin:

• A certified copy of the Death Certificate
• A certified extract of the Will naming the Executor(s) or, if there is no Will, a letter naming the Next of Kin
• Proof of the Executor, Administrator or Next of Kin’s identity (where required)
• Our ‘Indemnity form for other funeral related invoices’, signed by the Executor(s) (if there is a valid Will) or by Next of Kin (if there is no Will).

Settlement of accounts if the total value of accounts is less than £30,000

• A certified copy of the Death Certificate
• A certified extract of the Will naming the Executor(s) or, if there is no will, a letter naming the Next of Kin
• Proof of the Executor, Administrator or Next of Kin’s identity (where required)
• Our ‘Indemnity on payment of monies from deceased customer’s account’ form, signed by the Executor(s) (if there is a valid Will) or by Next of Kin (if there is no Will)
• Our ‘Payment Authorisation’ form signed by the Executor(s) (if there is a valid Will) or by Next of Kin (if there is no Will).

Settlement of accounts if the total value of accounts is more than £30,000

• A certified copy of the Death Certificate
• Proof of the Executor, Administrator or Next of Kin’s identity (where required)
• A certified copy of the Grant of Probate (if there is a valid Will) or Letters of Administration (if there is no Will)
• Our ‘Payment Authorisation’ form signed by the Executor(s) (if there is a valid Will) or by the Administrator(s) (if there is no Will).

There may be circumstances where we request additional documentation.