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We’ll refund 100% of the holiday money you bought from us if your trip abroad is cancelled
We know that sometimes things beyond your control can mean your trip gets cancelled. If you bought your travel money from Post Office and find yourself in this situation, you can rest easy knowing you’ll get every penny back.
How to get your refund for travel cash
Head to your nearest branch that trades foreign currency and bring:
We’ll buy back your currency at that day’s rate and give you a buyback receipt.
Post the following documents or email a photo/scan of them to us:
Post to: FREEPOST, POST OFFICE, CUSTOMER CARE
Or email: customercare@postoffice.co.uk
We’ll process your request and send a Payout letter for the difference between your buyback and initial purchase rates.
Travel Money Card purchases are all done electronically, so you need to follow a different process to claim a refund on your card. Just call the number printed on the back of it and we’ll take you through it.
Give us a call to let us know your trip has been cancelled and that you’d like a refund of your travel money purchase.
Have your bank account number and sort code to hand. Payments can take between 3 and 5 working days.
Ready to get your holiday cash sorted?
Just enter a postcode, town name or street name to get a list of branches near you and their services, including those that trade in foreign currency
No, it’s different to a buyback. Refunds are available if your holiday’s been cancelled. Buybacks are when you have been on holiday and returned with some foreign cash left over, which we’ll then buy off you.
The way buybacks work means we can only buy currency back at the rate on the day you visit. This is unlikely to be the full amount you paid for it. You can apply to us by post or email to get the difference refunded.
You have 28 days from the date you bought your currency.
If after that you still want to change your currency back to sterling, we’ll buy back leftover currency notes commission-free if you bring your original Post Office receipt.
We aim to process all refund requests within two weeks of receiving them. But these times may increase if there’s large-scale disruption to our operations, such as we experienced during the coronavirus pandemic.
Post Office Travel Money Card is an electronic money product issued by First Rate Exchange Services Ltd pursuant to license by Mastercard International. First Rate Exchange Services Ltd, a company registered in England and Wales with number 4287490 whose registered office is Great West House, Great West Road, Brentford, TW8 9DF, (Financial Services Register No. 900412). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.