Help and support Travel alerts

Following disruptive geopolitical events across the Middle East, airspace restrictions are currently in place across the whole region and airlines are currently cancelling or rerouting flights, with disruption affecting journeys to, from or transiting through the region.    

If you are due to travel imminently: 

We strongly recommend:   

• To follow the UK Foreign, Commonwealth & Development Office (FCDO) travel advice to the Middle East and neighbouring regions (https://www.gov.uk/foreign-travel-advice). The FCDO is closely monitoring the situation and issuing regular updates.   

You can sign up for travel advice alerts by:   

1. Visiting https://www.gov.uk/foreign-travel-advice   
2. Searching for the country you are currently in   
3. Selecting “Get travel advice updates”   
4. Registering with your email address   

Once registered, you will receive automatic updates, removing the need to check manually.   

• If the trip destination is affected, customers should contact their tour operator, airline or travel provider for assistance in the first instance and before travelling to the airport. They are responsible for assisting with alternative travel arrangements once airspace reopens or providing refunds for cancelled services  

Already travelling? 

The FCDO advice has changed their advice since I travelled, am I covered to return home?  

No, there is no cover for disruption caused by war or war-like events as stated in your policy. You should continue to follow the travel advice for the country you are in (https://www.gov.uk/foreign-travel-advice) and also the advice of the local authorities. You should contact your tour operator or the airline directly.   

If you are in the following countries:
British nationals in Bahrain, Israel, Kuwait, Palestine, Qatar and United Arab Emirates can register their presence to receive direct updates from the Foreign, Commonwealth & Development Office (FCDO).  

You can find a link to register on the individual countries site on the FCDO travel advice website (Foreign travel advice - GOV.UK).  

If I am stranded abroad and I cannot get home, will my policy continue to cover me?  

At this time, if you are unable to return home as planned, we may be able to extend your travel policy at no extra charge for unrelated claims until you can return home at the earliest opportunity.  Please contact us to request this. 

Email:  travelinsurancefeedb@postoffice.co.uk 

By phone:  0330 123 3690 

Available: Monday to Friday: 8.30am – 6.30pm and  Saturday: 9am - 5.30pm (1)

I am unable to return home as planned, I will incur additional parking fees, Kennel/Cattery fees for my delayed return, will my travel insurance policy cover these additional costs?  

Your travel insurance policy doesn’t provide cover for additional parking or kennel/cattery fees when your return is delayed.  If possible, speak to the parking provider/kennel /cattery directly and notify them of your circumstances.  

I have fallen ill, and I am currently stuck abroad – will my medical costs be covered?  

Your cover for medical claims remains the same, providing any injury or illness is not associated or linked to your participation in events, and you have not travelled against the FCDO advice.  

Before travelling? 

I have a trip booked but now want to buy travel insurance, will I be covered? 

As the attacks started in the early morning of Saturday 28 February 2026, from that date it was a known event and no cover would apply if you purchased your policy on or after that date. 

My flights have been cancelled, what should I do?  

If the airline has cancelled your flights, then you will be entitled to a full refund (they may offer you a re-booking). Please speak to your airline (if you have booked directly), or your tour operator (for package holidays).  

My flight is due to transit through a Gulf State Airport, what should I do? 

You should contact your airline or travel provider to understand what alternative arrangements they are making and whether your flight will be rerouted, delayed or cancelled. If your flight is cancelled your airline will refund the costs of your flight or offer an alternative flight. 

I have a single trip policy in place and now I wish to change my destination or duration, can I do that?  

Yes, providing you have not made or intend to make a claim in relation to the original insured trip. Your premium may be adjusted if the geographic region and/or duration of your new trip is different to your original trip.  

If your trip's rearranged, we can move the start date for single-trip travel insurance policies up to 12 months from their original purchase date. If not, you can apply for a refund of your single-trip policy. 

(Note: Under an Annual Multi-Trip policy you can change your trip destination/duration providing that your trip remains within the policy region and trip limits you agreed at purchase. You will find this information within your policy certificate).  

Please call 0333 123 3690. Lines are open 8.30am - 6.30pm Monday to Friday and 9am -5.30pm on Saturdays (1). 

I have purchased my policy, and I now no longer wish to travel, can I cancel my policy and get a full refund?  

Within 14 days of receiving your policy documentation, if you no longer feel the policy is suitable and you wish to cancel, we can cancel the policy and provide a full refund. After 14 days you may still cancel your policy, but there will be no refund.  

I cancelled my trip after the FCDO advice changed to ‘against essential travel’ to the destination I was scheduled to go to. Can I get my money back for my trip?  

If your booking was part of a package holiday, you are entitled to a refund from the provider. If you booked elements of your trip separately and haven’t already had contact with the provider, you should contact them. Most reputable providers are allowing people to move their bookings to later in the year or enabling cancellations.   

If I have the Trip Disruption cover added to my policy and I still want to travel, will I be covered?  

No, any add-on will not provide additional cover when the FCDO advises against all but essential or against all travel. General war exclusions on the policy prevent cover under our terms and conditions.