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If you need to claim on your travel insurance the last thing you want is hassle. With Post Office and underwriters Collinson, you can submit a claim online any time, 24/7, or do it on the phone.
Please check your full policy wording before you make a claim
The quickest and easiest way to make a claim on your Post Office Travel Insurance is online
Submit a claim online any time 24/7. Enter your details, select who was involved, and tell us what happened and when
No need to send or wait for documents in the post. Just upload them or take a photo on your device and upload that
Don’t have everything you need? You can save where you’re up to and come back to complete your claim later
We’ll check your claim and share our decision.
If you bought our optional gadget cover on or after the 28 March 2024 with your policy and need to claim against it, our partner Taurus Insurance Services Limited is ready to help.
Please read the claims guide and complete the online claim form. Or you can email postoffice.tiga@taurus.gi
Start your claim online, save your progress and continue when you have everything you need. This video gives an overview of what to expect.
If you’d rather talk to one of our team about your claim, give us a call.
For all other claims call 0333 333 9702 (1) 9am to 5pm, Monday to Friday. We’ll talk you through the first steps and answer your questions
We’ll post a claims form for you to complete and return. Make sure you keep a copy for your own records too
We’ll check your claim and reply to you with our decision. If your claim’s successful, we’ll confirm when and how it will be paid
If you bought our optional gadget cover on or after the 28 March 2024 with your policy and need to claim against it, our partner Taurus Insurance Service Limited is ready to help.
Please contact Taurus Insurance Services Limited on +44 (0) 330 020 0024 (1)
To access your policy documents, select your cover level then tell us the date you bought your cover.
Policy numbers starting with TC
Policies are underwritten by Collinson Insurance:
Policy numbers starting with TA
Policies are underwritten by Collinson Insurance:
This video takes you step by step through what’s needed to register an initial claim online.
Make sure you take a copy of all your travel insurance documents away with you – printed and/or on your digital device like a smartphone or tablet – in case you need to call on it while you’re there.
In the event something happens you may need to claim for, gather all the relevant documentation that’s likely to be needed during the claims process. You might need to collect some of this while you’re away. It will help to validate cover and the circumstances of the loss, making it more likely your claim will be paid. You can find a full list of required documentation in the policy wording.
You should also keep all evidence of purchases such as receipts and accounts, as these are also likely to be needed when you claim.
Report any lost, stolen or damaged belongings to the police within 24 hours of the incident. You should obtain a written report from them to help support your claim. If you’re faced with a delay on your travels that you may need to claim for – whether it’s for a flight, ferry crossing, coach journey or train ride, always obtain written confirmation from the operator.
If you’re phoning our team to make a claim, please have the following information to hand when you first speak to us:
All sections
Cancelling your trip, Cutting short your trip, Emergency Medical Expenses and Medical Repatriation
Delay and Abandonment
Substitute Accommodation
Missed Departure (UK and Outside the UK)
Unexpected Costs for Covid Testing or Hotel Quarantine
Personal Baggage and Baggage Delay, Personal Money, Travel Documents and Gadgets
Please refer to the policy wording for the full list of requirements.
Call our emergency medical assistance line immediately in the event of a death or accidental injury, illness or dental issues while away that’s likely to need:
Call our team any time 24/7 on +44 (0) 208 865 3074 (1). They're ready to help.
As soon as you know you’ll be in a medical facility for at least 24 hours while you’re away, call our emergency medical assistance line on +44 (0) 208 865 3074 (1). Our team can help by:
Remember to keep all receipts and medical reports so that you can use them to support your claim when back in the UK. Please note that it may be easier for you to pay minor medical costs yourself in some instances.
For some online claims, depending on their nature, you may receive an instant decision. If you’re making a claim on the phone for a travel delay or emergency medical expenses claims up to £350 (after any excess that applies), you may receive a decision over the phone. We aim to assess your claim within five working days of receiving your completed claim form, either online or in the post. If we need you to provide more information to support your claim, we’ll assess what you send within five working days too. In some cases a loss adjuster may be appointed to discuss your claim in person.
In the event of an incident for which you may need to claim against your policy’s public liability provision, such as accidental damage to property or injury to a third party, do not discuss, agree or pay any potential claim against you. Please contact our team on 0333 333 9702 (1) to discuss your next steps. Lines are open 9am – 5pm Monday to Friday.
If you’re only partway through making a claim online and need to come back to it later, eg to add documents you don’t have to hand now, you can save your progress and come back. You’ll be given a claim number and can use this to resume and complete your claim later when you have everything you need.
You should notify us of a claim as soon as possible. You can do this online or by calling 0333 333 9702 (1). All claims, however you make them, should be submitted within 60 days of returning from your trip.
The exception is when you need 24-hour emergency medical assistance. For this, you must call the dedicated number +44 (0) 208 865 3074 (1) as soon as you know you’ll be spending at least 24 hours in a hospital or other medical facility.
No, you can’t claim from two different travel insurance providers. If you have two travel insurance policies, each provider will pay only their share of the claim.
Having two insurance policies can also make the claims process more complicated. For instance, one insurer may need to check with the other what they are or aren’t prepared to cover, which can slow things down.
What’s more, you’d effectively have to make two claims for the same likely outcome as if you had just one policy.
Yes, keep any damaged items that you plan to claim for as they may be needed later, either to salvage or for assessment purposes. Don’t throw them away at least until your claim has been concluded.
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Post Office® Travel Insurance is arranged by Post Office Limited and Post Office Management Services Limited.
Post Office Limited is an appointed representative of Post Office Management Services Limited which is authorised and regulated by the Financial Conduct Authority, FRN 630318. Post Office Limited and Post Office Management Services Limited are registered in England and Wales. Registered numbers 2154540 and 08459718 respectively. Registered Office: 100 Wood Street, London, EC2V 7ER. Post Office and the Post Office logo are registered trademarks of Post Office Limited.
These details can be checked on the Financial Services Register by visiting the Financial Conduct Authority website and searching by Firm Reference Number (FRN).
(1) Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.